Privacy Policy

Privacy Policy for Punjab Institute of Medical Sciences (PIMS)

Last Updated: September 20, 2025

At Punjab Institute of Medical Sciences (PIMS), accessible at https://pimsj.com/, we are committed to protecting the privacy and security of our patients, students, staff, and visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with applicable laws and regulations, including the Information Technology Act, 2000, and other relevant Indian data protection guidelines.

1. Information We Collect

We collect information to provide better healthcare, educational, and administrative services. The types of information we may collect include:

Personal Information

• Patient Information: Name, contact details (phone number, email address, postal address), date of birth, gender, medical history, health records, and payment information for medical services.
• Student Information: Name, contact details, academic records, admission details, and other information required for educational purposes.
• Staff and Faculty Information: Name, contact details, employment records, and professional qualifications.
• Website Visitors: Information provided through contact forms, inquiries, or feedback submissions.

Non-Personal Information

• Usage Data: Information about how you interact with our website, such as IP address, browser type, pages visited, and time spent on the site.
• Cookies and Tracking Technologies: We use cookies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand user preferences and improve our services.

2. How We Collect Information

We collect information through:

• Direct Interactions: When you register for medical services, apply for admission, submit forms, or contact us via phone, email, or the website.
• Automated Technologies: Through cookies, server logs, and other tracking technologies when you visit https://pimsj.com/.
• Third Parties: From partners such as Baba Farid University of Health Sciences (BFUHS) for student admissions or payment processors for transactions.

3. How We Use Your Information

We use your information to:

• Provide medical services, including diagnostics, treatments, and health check-ups.
• Manage academic admissions, student activities, and educational programs.
• Operate and maintain our website, ensuring a personalized and secure user experience.
• Process payments for services rendered.
• Communicate with you regarding appointments, health updates, academic events, or inquiries.
• Conduct outreach programs, such as community health initiatives and campaigns like the Nasha Mukti Abhiyan.
• Comply with legal and regulatory obligations.

4. Disclosure of Your Information

We may share your information with:

• Healthcare Professionals: Doctors, technicians, and staff involved in your care.
• Educational Institutions: BFUHS or other authorized bodies for academic purposes.
• Service Providers: Third-party vendors for payment processing, website hosting, or IT services, who are bound by confidentiality agreements.
• Legal Authorities: When required by law or to protect the rights, safety, or property of PIMS, its patients, students, or staff.
• Community Programs: Anonymized data may be used for public health campaigns or research, ensuring no personally identifiable information is disclosed.

We do not sell, trade, or otherwise transfer your personal information to unauthorized third parties.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These measures include:

• Secure storage of medical and academic records.
• Encryption of sensitive data during transmission.
• Regular security audits and updates to our systems.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal and medical record retention requirements.
• Opt-Out: Opt out of non-essential communications, such as promotional emails.
• Restrict Processing: Request restrictions on how we process your information, where applicable.

To exercise these rights, please contact us at cotact@pimsj.com.

7. Cookies and Tracking Technologies

Our website uses cookies to:

• Enhance user experience by remembering preferences.
• Analyze website traffic and performance.
• Provide personalized content.

You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

8. Third-Party Links

Our website may contain links to external sites, such as BFUHS (http://bfuhs.ac.in/). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before sharing personal information.

9. Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Medical records are retained as per applicable Indian regulations, typically for a minimum of 3 years from the date of the last treatment.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on https://pimsj.com/ with the “Last Updated” date revised. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Punjab Institute of Medical Sciences (PIMS)
Garha Road, Jalandhar, Punjab, India
Email: cotact@pimsj.com

Phone: (0181) 6606666